Terms of service

Welcome to Vivante.

By accessing this website or placing an order through our online store, you agree to these Terms of Service and the policies referenced within them.

1. GENERAL

Vivante operates an online store offering selected beauty and personal care products.

By using this website and purchasing from Vivante, you agree to these Terms of Service, together with our Shipping Policy, Return & Refund Policy and Privacy Policy.

Nothing in these Terms is intended to limit any mandatory consumer rights available to you under applicable law.

2. SELLER INFORMATION

Trading name: Vivante

Legal name / Business name:
[TO BE ADDED]

Registered business address:
[TO BE ADDED]

Country of establishment:
[TO BE ADDED]

Registration / Tax / VAT information, where applicable:
[TO BE ADDED]

Customer service email:
vivanteshop26@gmail.com

The required legal business information will be completed before the store is launched.

3. ORDERS

To place an order, customers select the desired product and complete the checkout process by providing the required information.

Before submitting an order, customers have the opportunity to review their order details.

Placing an order creates an obligation to pay the displayed total price.

After an order has been successfully placed, an order confirmation will be sent to the email address provided by the customer.

We reserve the right to cancel or refuse an order where permitted by applicable law, including in cases of obvious pricing or availability errors, suspected fraud, or inability to fulfil the order.

4. PRODUCTS AND PRICING

Product descriptions, prices and available options are displayed on the relevant product pages.

We make reasonable efforts to ensure that product information and pricing are accurate and up to date.

Prices and product availability may change from time to time.

Any applicable charges will be displayed or communicated as required during the purchasing process.

5. PAYMENT

Available payment methods are displayed during checkout.

Payments are processed through the payment services available through our online store.

Vivante does not limit any rights customers may have under applicable payment or consumer protection laws.

6. SHIPPING AND DELIVERY

Information regarding order processing, estimated delivery times and tracking is provided in our Shipping Policy.

Customers are responsible for providing complete and accurate delivery information when placing an order.

Current estimated order processing time:
1–5 business days.

Current estimated delivery time:
Typically up to 14 days, depending on the destination and carrier.

Delivery times are estimates unless expressly stated otherwise.

7. CANCELLATION, RETURNS AND REFUNDS

Eligible consumers may have the right to withdraw from an online purchase within 14 days of receiving the goods, in accordance with applicable consumer protection law.

Detailed information regarding the right of withdrawal, returns, refunds, return procedures and any applicable exceptions is provided in our Return & Refund Policy.

This right of withdrawal is separate from the customer's legal rights concerning faulty or non-conforming goods.

8. FAULTY OR NON-CONFORMING PRODUCTS

If a product arrives damaged, faulty, or does not conform to the contract, please contact us at:

vivanteshop26@gmail.com

Any statutory rights relating to faulty or non-conforming goods remain unaffected.

9. USE OF PRODUCTS

Customers should use products in accordance with the instructions and intended purpose provided with the product.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would not be permitted under applicable law.

10. INTELLECTUAL PROPERTY

The content displayed on this website, including text, branding, graphics, photographs and other materials, may be owned by Vivante or used with the permission of the relevant rights holder.

Such content may not be copied, reproduced, distributed or commercially used without appropriate permission, except where permitted by law.

11. WEBSITE AVAILABILITY

We aim to keep the website and online store available and accurate, but uninterrupted or error-free access cannot always be guaranteed.

We may update, modify or temporarily suspend parts of the website where reasonably necessary.

12. CHANGES TO THESE TERMS

These Terms of Service may be updated from time to time.

The version applicable to a purchase will be determined in accordance with applicable law and the terms provided to the customer in connection with that purchase.

Updated Terms will be published on this website.

13. APPLICABLE CONSUMER RIGHTS

These Terms do not affect any mandatory consumer rights available under the laws applicable to your purchase.

Where mandatory consumer protection law provides greater protection than these Terms, the mandatory legal provisions will apply.

14. CONTACT

For questions regarding these Terms or an order, please contact:

Vivante Customer Service
Email: vivanteshop26@gmail.com