Shipping policy

Shipping Policy – Vivante
Effective: 2026

Vivante's goal is to deliver every order safely and reliably to our customers.

1. Order Processing Time

Orders are typically processed within 1–5 business days after order confirmation. During processing, we verify your order details, prepare the package, and begin the shipping process.

2. Delivery Time

Delivery typically takes up to 14 days, depending on the destination and carrier.

Please note that during holiday periods, high demand, or unexpected logistics delays, delivery may take longer.

3. Order Tracking

If a tracking number is available for your order, we will send it to you by email after your order has been processed. You can check the status of your package using the tracking information provided.

4. Customs and Import Charges

Depending on the destination country and the origin of shipment, customs duties, taxes, or other import charges may apply. Any applicable charges are determined according to the regulations of the destination country.

5. Damaged or Faulty Packages

If your order arrives damaged, or you experience a problem with delivery, please contact us as soon as possible. Please include a photo of the damaged package or product so we can help resolve the issue.

6. Contact

Vivante Customer Service
Email: vivanteshop26@gmail.com

 

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